Transforming Schlumberger's slb.com Internal Management with a BPM Project

Forbes Global 2000 ranked Schlumberger the 349th largest company in the world.

İNTRODUCTION

Schlumberger, a global leader in the oil and gas industry, sought Emotix's expertise to streamline the internal administration of their slb.com website through a Business Process Management (BPM) project. Initially estimated to take 17 months, Emotix's team of 26 experts successfully delivered the project in just 11 months, exceeding expectations.

CHALLANGES

Complexity

Slb.com was a complex platform with a vast array of content and users.

Legacy systems

The existing internal management system was not modular and failed to meet the dynamic needs of the modern business environment.

User experience

Users struggled to access the information and processes they needed quickly and easily.

We keep 53% of users on the site.

We conducted a comprehensive analysis of Schlumberger's existing business processes, user needs, and the platform's technical infrastructure.

We clearly defined the project goals and established success metrics.

In-depth analysis and goal setting

25%
reduction in average time spent on administrative tasks.
15%
reduction in average time spent on administrative tasks.
10%
improvement in task completion rates for key processes.
20%
decrease in support requests related to website issues.

*Positive feedback from employee surveys and focus groups, highlighting improved usability, efficiency, and overall satisfaction with the new website.

Analyzed data for insights.

We researched best practices in BPM implementation and user experience trends within the oil and gas sector.

The new slb.com internal site is a game-changer. It's so much easier to find what I need, and the personalized dashboard is a huge time-saver. I can now focus on my work instead of struggling with the old, clunky system.

Anssar S. Tamli
General Field Engineer @ Schlumberger

We analyzed potential pain points and expectations at each step, aiming to optimize the user experience.

We implemented a dynamic structure that offered personalized experiences based on different user roles and permission levels.

Utilized web tech and BPM tools for a flexible, scalable, secure system.